Brt systems East Africa Client Anonymised Featured

BRT Stabilisation — East African Corridor

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+38pp

On-Time Performance

improvement at 90 days

Routes Recovered

routes fully restabilised

14 wk

Engagement Duration

diagnostic through stabilisation

+22%

Ridership Recovery

vs. pre-intervention baseline

Case Study

Challenge, approach, and outcomes.

The Challenge

A major BRT corridor had launched with strong political backing and significant infrastructure investment — but deteriorated within six months of operation. On-time performance had collapsed from a launch-day 71% to under 30%. Bunching was endemic on the trunk route. Dispatch authority had broken down at the terminal level, with drivers self-selecting departure times. Ridership was declining month-on-month and political confidence in the corridor was eroding.

Our Approach

We conducted a structured operational diagnostic that surfaced three root causes: timetable running times had been set without surveyed data and were unachievable; terminal departure procedures had no enforcement mechanism; and the OCC had no authority to intervene in real time. The recovery programme sequenced interventions deliberately — timetable revision first, then dispatch procedure implementation, then OCC authority reinforcement. Each step was validated operationally before the next was introduced.

Outcomes

By week ten, on-time performance had recovered to 68%. By week fourteen, it had reached 74% — the highest recorded figure in the system's operational history. A CABO-aligned assurance framework was implemented to sustain the recovery after the engagement closed. Ridership recovered 22% against the pre-intervention baseline within the 90-day window.

Engagement Detail

In detail.

This engagement demonstrated a pattern E2Gx Mobility encounters repeatedly in African BRT systems: well-resourced infrastructure paired with an under-developed operational layer. Addressing the operational layer directly — rather than reinvesting in more infrastructure or technology — produced recovery faster and at a fraction of the alternative investment.

The post-engagement assurance framework is the mechanism that prevents recurrence. Without it, recovery tends to decay on an 18-month cycle as institutional memory fades and drift accumulates.

Services Delivered

What we did on this engagement.

Scheduling & Timetabling

Performance Recovery

OCC & Control Systems

Institutional Capability

Project Facts

Category Brt systems
Region East Africa
Client Anonymised
Duration 14 weeks · 2024–2025

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